Generative AI Consulting

Crafting a Successful GenAI Project Pipeline for Customer Service in 5 Key Steps

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I recently participated in an AI for Business Transformation event where speakers showcased the practical application of ChatGPT. The demonstration illustrated how ChatGPT can expedite day-to-day tasks like creating travel itineraries, drafting email responses, and composing LinkedIn posts. Despite its early stage, the demo sparked curiosity regarding the potential applications of ChatGPT in a business …

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The Future of Customer Experience (CX) – Rise of Generative AI with 6 Key Characteristics and Practical Use Cases

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Since the launch of ChatGPT by OpenAI on November 30, 2022, the Generative AI field has witnessed unprecedented levels of interest across industries, and it is becoming an increasingly popular tool for businesses to engage customers in a new way. While Generative AI can be used to transform the customer experience, it is too overwhelming …

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