Crafting a Successful GenAI Project Pipeline for Customer Service in 5 Key Steps
Role of GenAI in Customer Service Five-step Approach I recently participated in an AI for Business Transformation event where speakers showcased the practical application of ChatGPT. The demonstration...
The Future of Customer Experience (CX) - Rise of Generative AI with 6 Key Characteristics and Practical Use Cases
Future of CX with Generative AI Generative AI Use Cases in Customer Service Since the launch of ChatGPT by OpenAI on November 30, 2022, the Generative AI field has witnessed unprecedented levels of...