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Chat Bots have evolved from rule-based to AI-driven and now to LLM-trained GenAI Chatbots. Rule-based ones follow predefined guidelines, using a decision-tree framework, limiting responses to configured rules. AI chatbots interpret user intent, extracting details for accurate responses. They employ advanced algorithms and knowledge databases for context-aware replies. However, their responses are confined to pre-defined […]

I recently participated in an AI for Business Transformation event where speakers showcased the practical application of ChatGPT. The demonstration illustrated how ChatGPT can expedite day-to-day tasks like creating travel itineraries, drafting email responses, and composing LinkedIn posts. Despite its early stage, the demo sparked curiosity regarding the potential applications of ChatGPT in a business

Since the launch of ChatGPT by OpenAI on November 30, 2022, the Generative AI field has witnessed unprecedented levels of interest across industries, and it is becoming an increasingly popular tool for businesses to engage customers in a new way. While Generative AI can be used to transform the customer experience, it is too overwhelming